Customer information


Estimated delivery time:

  • to Portugal: 2 business days
  • to Europe: 7 business days
  • for the Rest of the World: 15 business days
  • Angola: can be picked up in our store in Luanda

Most orders will be delivered within this time period, but may take longer, especially if they are retained at customs.

The customer will be informed about the shipping and packaging costs during the purchase process. These values are not included in the prices indicated in the presentation of the products.

Campaign 2020-2021: Free worldwide deliveries for registered customers.

We do not ship orders on weekends or holidays,only on the next business day.

The customer will receive an email confirmation immediately after their order.

Exchanges & Returns

We want you to feel completely satisfied with your purchase!

You can return your order within 5 days, under the same conditions as you received it, by sending an email to indicating the reason for the return.

The customer is responsible for the return of the product.

The refund will be made using the same means of payment.

Terms and Conditions

The terms and conditions mentioned below govern the use and sales made in the Authors' Shop, owned by CREATIVE PROFILE, LDA. In the"Legal Information"section you have access to the General Conditions of Sale. LEARN MORE

Registration process

The customer must register in advance to make purchases.

Registration is free of charge and can be done by completing the fields of personal data in the appropriate forms. Your personal data is protected under the Privacy Policy.

The Customer is responsible for all uses of your account, access is restricted and protected by email and password. Committing to immediately inform CREATIVE PROFILE, LDA in relation to any misuse or unauthorized use of your account, via email to, in order to allow us to block their access.

Ordering process

We want to have the store always available and up and running, however, it is possible that due to maintenance services and updates we will be temporarily offline.

Due to the settings of each computer, the products offered by this store may not correspond exactly to the actual in terms of color, and cannot be held responsible for such discrepancy.

The products available in the store are limited to the stock available.


All prices are presented in euros and include VAT at the legal rate in force. Prices do not include shipping costs, which will be indicated in a separate item during the ordering process.


The customer, after placing his order, has 48 hours to process the payment or it will be automatically cancelled.

Orders will only be accepted after payment.

We accept payments by bank transfer Paypal /Visa.

Exchange Rates

CREATIVE PROFILE, LDA cannot be held responsible for the exchange rates used by banks in converting Euros to another currency.

Unclaimed orders

If the order is returned, it can be resubmitted at the customer's request. However, shipping costs will have to be paid by the customer.

Exchanges and returns

The customer has 15 days after receiving the order to exchange or return the products.

The customer must return the products in perfect condition, assuming the risk of loss or damage of the products until they are received by PERFIL CRIATIVO, LDA.

The customer is responsible for all shipping expenses inherent in the return of the products.

The value of the returned products will be refunded using the same means of payment that the customer chose at the time of the order and will be made within a maximum of 30 working days, from the date they are received by PERFIL CRIATIVO, LDA.


Your opinion is important to us!

We would love to receive messages, comments and feedbacks. Please contact us via email and we will we will reply as soon as possible.

Applicable Legislation

The terms and conditions of this agreement are governed by Portuguese law.

Privacy policy

Right of Information

CREATIVE PROFILE, LDA informs of the existence of an automated file of personal data under its responsibility with the purpose of maintaining and managing the relationship with customers who requested information. Committing to process them with full transparency and respect for personal privacy ensuring full compliance with the Personal Data Protection Act.

Personal Data

By submitting your data to CREATIVE PROFILE, LDA, or by registering to purchase products online, you express your consent to the processing of your personal data in accordance with the terms set out in this Privacy Policy.

Purpose of data processing

The personal data that PERFIL CRIATIVO, LDA collects about you has the following objectives: to manage your orders, to provide information about products, to offer new products and marketing initiatives. We never use the data provided differently from the one described above and are not shared with third parties.

Access, rectification and deletion of data

The customer may exercise his right of access, rectification, cancellation and opposition to the processing of his/her personal data in accordance with the Data Protection Act. To this end, simply remove your account in the "my account" area or send an email to

Data security

CREATIVE PROFILE, LDA uses standard security measures to prevent the loss, abuse, alteration, unauthorized use or theft of your personal data. Nevertheless, THE CREATIVE PROFILE, LDA will not be responsible for any losses that may occur due to unauthorized or fraudulent conduct of third parties.

For any questions related to the protection of personal data, please contact us at